[caption id="attachment_49304" align="alignleft" width="150"] Updating regular reports on IT operations can help manage systems.[/caption]

Scott Farmer, IT director for Virginia Tech, says getting campus officials who know nothing about technology to understand his department’s needs was one of the key challenges keeping him up at night.

“If you really don’t have the buy-in of the people who control the purse strings, and they really don’t understand what’s going on, you’re going to get questions like, ‘Well, shoot, why do we need to upgrade this?’” Farmer said during a recent webinar.

Farmer isn’t alone. According...

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