From retailers to restaurants, advances in user experience (UX) are transforming nearly every facet of our lives. Customer satisfaction is shaped by more than just the content, products, and transactions that take place. It is influenced by the way customers feel and experience those interactions.
It’s a natural outgrowth of what some economists have called a burgeoning “experience economy,” and it’s happening in education, too.
In the education context, there is a similar shift happening as we focus less on content alone or on how instruction is delivered (i.e., instructional design) and embrace the importance of the learner’s experience (i.e., learner experience design).…Read More