Dallas students say their schedules are still glitchy after software change

Some Dallas students have sat in cafeterias and auditoriums instead of going to class because of severe computer problems that fouled up their class schedules, while others attended courses they’ve already taken, reports the Dallas Morning News. It’s unclear how many students have been affected by the problems, and there are conflicting reports about whether all of the issues have been resolved. More than a month into the school year, some students say problems remain. But district officials say the issues have been addressed, as far as they know. School counselors and administrators acknowledged a multitude of class scheduling problems at the beginning of the school year, which they attribute to kinks and poor training on a new student data system, Pearson’s Chancery Student Management System, used to build class schedules. The Dallas Independent School District piloted the new system last year and expanded it this school year. The school board approved contracts that would pay up to $30 million over five years to install the Chancery system and pay for related services. But concerns surfaced last week when the district held a meeting of student leaders, and one teen reported that some students at Skyline High School still don’t have their schedules straightened out. This is the second high-profile instance of scheduling problems as a result of switching to new software; earlier this year, Maryland’s Prince George’s County Public Schools encountered similar problems in implementing SchoolMAX (see story) …

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