Building a Career in EdTech: SmarterServices Team Member Celebrates 15 Years

PITTSBURGH, PA –  The landscape of education has changed in the last decade, and even more so in the last 24 months. Technology has become integral to education, 71% of US students claim to use laptops in the classroom ( McKinsey). In 2016, the self-paced eLearning industry made up $46.67 billion of the global market share, and by 2022, that number is projected to exceed $243 billion ( Statista). It’s clear that education technology, also known as EdTech, has seen many changes and challenges but one thing stands out — the industry is expected to continue to grow with an even stronger focus on technology, which means there will be a high demand for individuals who can support it. 

SmarterServices has been at the forefront of EdTech for two decades, serving unmet market challenges facing learners, instructors, institutions, and organizations. They have provided continued support over the last two decades, as one employee, Rachel Sipper, celebrates her 15th anniversary at SmarterServices within her EdTech role as Tech Support Specialist. 

Sipper has a background in website design and was referred to SmarterServices based on her design work. She has been with SmarterServices since the company’s inception and has seen it from a company of fewer than 5 employees to over 50 employees nationwide. When Sipper first took on her role, she started providing support through an email-based ticket submission process, providing technology solutions to teachers and students alike. As the SmarterServices team grew and product offerings expanded, the support team’s workload increased from 1,000 tickets per month to 500 tickets per day. But that never deterred Sipper.…Read More

Virtual education: New face of schooling

It’s always been a tough time for parents when they have to decide what education they should chose for their children; education that is both right and appealing to them as well, eLearning Industry reports. Each child has different kind of educational needs and preferences and depending on that, education should be imparted to them. One of the most highly remarkable innovation of the age is the virtual education, the best alternative to traditional educational module. This kind of education through the world of internet is especially helpful to kids who find it difficult to cope with the concept of actual school. In fact, virtual school has been hailed as the next big solution in education that is surely going to change the way education is delivered to its recipients. Read this article to know why virtual education is such a great beginning in the
world of education…

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