University High School is saving money and investing in students by recruiting and training interns to provide front-line tech support
Are you struggling to respond to student and faculty technology issues in a timely manner? Are expensive repairs depleting your tech budget?
If your school has a one-to-one initiative, a Bring Your Own Device policy or even multiple computer labs, a student-staffed technology help desk may be the answer.
When University High School in Normal, Illinois, rolled out a one-to-one laptop program four years ago, there were fears that supporting 620 student computers would overwhelm the single full-time IT administrator.
While the district could have purchased broad warranty coverage or contracted for repairs, these costs would have pushed the total cost of ownership beyond budget. Instead, U-High elected to recruit and train six student interns to provide front-line tech support.
(Next page: Training students to excel in tech support)
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