Imagine it’s the beginning of the school year. School staff are getting ready for students to arrive, but the summer was long. Staff has forgotten passwords, printers are suddenly not working and your service and help desks can’t process all the incoming calls—not because you’re understaffed, but because your service management technology isn’t working for you.

How do you get your services back on track? The District School Board of Niagara found the answer through the implementation of a new IT service management solution from TOPdesk.

To better understand the task, the District School Board of Niagara employs almost 3,000 teachers...

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  • About the Author:

    Nancy Van Elsacker Louisnord is president of TOPdesk.