Gaggle and AWS Collaborate to Create Mental Health Hotline that Connects K-12 Students to Trained Crisis Counselors, Anywhere, Anytime


ReachOut Provides In-The-Moment Support to Students Through Phone Call, SMS Text, or Web Chat

DALLAS, TX – According to the latest research from the Centers for Disease Control and Prevention, 20 percent of teens reported having seriously considered suicide, and nine percent have attempted suicide. U.S. schools are doing their best to support students, but with staffing shortages and additional challenges exacerbated by the widespread disruption in teaching and learning, the education community needs solutions to help with recovery.

Gaggle, the leader in helping K-12 districts manage student safety on school-provided technology, is working with Amazon Web Services (AWS) to address the issue by providing in-the-moment support for students experiencing mental health crises including anxiety, depression, bullying, abuse, and suicide ideation. This effort combines the advantages of Amazon Connect, an easy-to-use, cost-effective, cloud contact center, with Gaggle’s ReachOut, a 24/7 mental health crisis hotline for schools. 

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