It’s vital to listen to the full staff too, not just the veteran teachers or new hires. Collecting information from across the team and comparing key takeaways allows leaders to gain a full picture of what’s going on. This process makes it possible to generate curated experiences that address the unique needs of individual educators.
Gain understanding by diving into the data
Gathering data is foundational to understanding the employee experience. Focus on a few key performance indicators (KPIs) that will have the most impact on your team’s success. We have seen that KPIs such as engagement, inclusion, and well-being are critical factors for retention and future career success.
What’s more, experience data uncovers the why behind their experiences, which not only helps address present needs, but also allows you to spot common trends and anticipate future issues. A mature experience management system makes it possible to compare results over time, identify specific emotions and experience gaps, and suggest follow-up actions based on reliable insight into what’s needed for success.
Act on insights to instigate change
Once you identify the what and the why, it’s time to determine how to make improvements. Listening and understanding don’t mean much if you don’t act on the information you’ve gathered. Whether you’ve learned that your staff needs more access to mental health services, a greater sense of connection and belonging, or better benefits – it’s time to make it happen. Be sure to communicate these actions, completed or planned, so your people know that you’ve heard them, are working to get to the bottom of challenges and care enough to take action to improve their K-12 career experience.
Experience management–or in other words, this intentional and ongoing process of listening, understanding, and acting–is designed to help leaders make data-driven decisions to positively impact key outcomes in education. It works best when technology is combined with a culture of action where all employees are able to give feedback and are empowered to make changes needed for greater success.
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