National Readiness Report: A Look at COVID-19’s Impact on Learner Readiness and How Institutions Can Improve Student Success


The National Readiness Report reveals which individual and technical skills were impacted by the COVID-19 pandemic’s 2020 quarantine period. The report also provides a four-year comparison to determine the impact of the pandemic on learner readiness, a ten-year longitudinal comparison of learner readiness within several demographic factors, and how institutions should respond in order to improve student success.

PITTSBURGH, PA – It goes without saying that the COIVD-19 pandemic has impacted higher education and students across the globe. But to what degree? And how can institutions respond to the shifts in learning? SmarterServices recently published data that reveals both individual and technical skills have been impacted by the COVID-19 pandemic and the degree to which learner readiness has changed over the past ten years. Learner readiness has seen statistically significant changes and institutions may need to reevaluate their programming to improve student success.

Data on how COVID-19 has impacted learner readiness comes out of the National Readiness Report, published by SmarterServices. The report provides measures of central tendency for learner traits such as life factors and individual attributes as well as several skill sets, including on-screen reading rate and recall, technical competency, learning management system competency, general technical knowledge, and keyboarding rate and accuracy.

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