[Editor’s note: This is the eighth installment in Jennifer Abrams' ‘Personal Development’ column for eSchool News. In her columns, Abrams focuses on leadership skills for anyone working in a school or district. Read more about the column here.]  

Something happened. Your colleague said something you found a bit harsh or inappropriate. Something inaccurate or uncalled for. She said it to you. Or to a student. Gulp.

You froze. It was an “ouch” moment. Now what? Do you run out into the parking lot and gossip about your colleague? Do you call your spouse or partner to complain? Or, do you figure out a humane...

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  • About the Author:

    Jennifer Abrams is an international education and communications consultant. She considers herself a voice coach, helping others learn how to best use their voices–be it collaborating on a team, presenting in front of an audience, coaching a colleague, or supervising an employee. Abrams’ books include Having Hard Conversations, The Multigenerational Workplace: Communicate, Collaborate, and Create Community, and Hard Conversations Unpacked: the Whos, the Whens, and the What Ifs. She has also created a Corwin Press e-course. Abrams writes a monthly newsletter/blog, Voice Lessons, at www.jenniferabrams.com. Follow her on Twitter @jenniferabrams.